Q1 : If my password forgotten how to deal with?
A1 : Send an Email to: email@example.com. with the same Email of enginediy account. Our staff will reset your password as soon as possible.
Q2 : Where is my order?
A2 : You can track your order on 17track.net. Or if you need a team members help check up please contact with our service team and we will be in touch with a status update.
Q3 : Refund
A3 : Refunds are processed within 1-5 business days, after you received our confirmation on the cancellation.
Q4 : How to cancel my order ?
A4 : You can cancel your order only when your order has not been shipped. Please contact us firstname.lastname@example.org , we will cancel your order and give you full refund.
A5 : Order purchased in store and online have a 14 day return guarantee.
Q6: How do I return a faulty product?
A6 : If you have purchased a product in store that appears faulty, you are welcome to return it to the store for testing, an exchange or refund. Occasionally a product bought online may arrive faulty, if this is the case please contact our friendly customer service
Q7: I want to buy a large quantity of particular products, do you offer volume discounts?
A7 : Please contact us for a quote.